FAQ

Please allow up to 20 business days for UK orders and 30 business days for International orders to arrive. You can check the progress of your order using the tracking number. You will have received an email with your tracking number. All items are sent by via Royalmail.com.

You will receive a confirmation email with your tracking number when your order has been dispatched.

Please allow up to 20 working days for your deck to be dispatched. All decks are sent by hand, from Clair's studio in the English countryside - not from a drop shipping warehouse. Due to the boutique nature of the Lumiere Tarot deck, dispatch and delivery may take longer than anticipated. We thank you for your patience.

Please allow up to 20 working days for your deck to be dispatched. All decks are sent by hand, from Clair's studio in the English countryside - not from a drop shipping warehouse. Due to the boutique nature of the Lumiere Tarot deck, dispatch and delivery may take longer than anticipated. We thank you for your patience.

Yes. All orders are sent via Royal Mail from the UK. Your shipment will be tracked and insured and will also require a signature when accepting delivery.

Please allow 20 business days for all UK orders and 30 business days for International orders. You can check the progress of your order using your tracking number which has been sent to you via email. Please visit www.royallmail.com for tracking updates.

If you are not entirely satisfied with your deck, you can return it in the original packaging. We will only accept returned orders that are sealed. Returns are at the customers own expense and are responsible for the safe delivery. We recommend sending returns via a method that is tracked and insured. Please return your deck to:

c/o D Hummerston

Dower House

London Road

Newbury

RG14 1LA

UK

Orders that have not been shipped may be cancelled. Please email us asap to lumieremystic@outlook.com to cancel your order. We will refund you the full amount within 7 working days to your original payment method only.

Unfortunately we do not offer free copies of the Lumiere Tarot deck at this time.

Yes! All shipments are tracked, insured and require a signature on delivery.

No. A guidebook is not included in your purchase.

Each card is a standard tarot size. They measure 2.75 by 4.75 inches (70 by 120mm).

No. The Lumiere tarot deck is for advanced or confident readers. We recommend a Rider Waite deck if you are just starting out or practising reading the tarot.

Yes, we ship worldwide and shipping is calculated at the checkout. If your country isn't listed for shipping, please email us with the details and we will process your order for you. Email: lumieremystic@outlook.com.

Worldwide shipping is available and all decks are dispatched from the UK. Shipping prices vary on your location and the number of decks purchased. Shipping is calculated at the checkout.

We ship worldwide. If your country isn't listed at checkout then please email us at lumieremystic@outlook.com for assistance.

All decks are shipped from the UK. If you are outside the UK then you may have to pay import fees or taxes. Costs will vary depending on your country.

Yes. The Lumiere Tarot deck comes in a rigid, high quality, 2 part printed box with a matte finish. The deck does not include a guidebook.

All international postage is insured, has tracking and requires a signature. This is premium service. You can rest assured knowing that your deck is travelling to you First Class, not economy! :) Also, I am not Amazon and this is a bespoke service. All parcels are prepared and dispatched by me, from my studio in the English countryside - not a warehouse.